Twisted Ribbon understands that when you order flowers online you want flowers that look fantastic, are long lasting and are delivered when and where you want.

All our flower orders are hand arranged by our network of local florists and delivered straight to the recipients home, office, hospital or venue. Our florists will deliver your flowers with care, and you can be assured that your order will be of the best quality using the freshest, most seasonal flowers available. If a florist cannot deliver flowers personally, they will arrange for a local and trusted courier to deliver your order.

Orders must be received before 11:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case we will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you don’t want the recipient to be called please nominate yourself as the primary contact.

Whilst Twisted Ribbon offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Twisted Ribbon uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Orders must be received before 11:00 a.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case we  will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you don’t want the recipient to be called please nominate yourself as the primary contact.

Whilst we offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Local florists around Australia deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.

*These cut off times do not apply to busy floral events including (but not limited to) Mother’s Day, Valentine’s Day and Christmas.

Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.

  • Agnes Water, QLD
  • Alvie, VIC
  • American River, SA
  • Avoca, VIC
  • Bachelor, NT
  • Balgal Beach, QLD
  • Balmattum, VIC
  • Balmoral, TAS
  • Bauple, QLD
  • Beelbangera, NSW
  • Berry Springs, NT
  • Binalong, NSW
  • Binnum, SA
  • Black Duck Creek, QLD
  • Boat Harbour Beach, TAS
  • Boggabri, NSW
  • Bowes, WA
  • Bracknell, TAS
  • Breadalbane, NSW
  • Broome, WA
  • Cable Beach, WA
  • Cape Paterson, VIC
  • Carnarvon, WA
  • Cedar Creek, QLD
  • Ceduna, SA
  • Cervantes, WA
  • Charters Towers, QLD
  • Cheero Point, NSW
  • Chittering, WA
  • Christmas Creek, QLD
  • Clandulla, NSW
  • Clermont, QLD
  • Cloncurry, QLD
  • Clunes, VIC
  • Colbinabbin, VIC
  • Collector, NSW
  • Cooladar Hill, WA
  • Coolana, QLD
  • Coober Pedy, SA
  • Corindhap, VIC
  • Coronet Bay, VIC
  • Croftby, QLD
  • Crooked Brook, WA
  • Cuballing, WA
  • Cue, WA
  • Currabubula, NSW
  • Daggar Hills, WA
  • Dalwallinu, WA
  • Darwin River, NT
  • Denham, WA
  • Derby, WA
  • Deuchar, QLD
  • Devenish, VIC
  • Dungowan, NSW
  • Dysart, QLD
  • Eaglehawk Neck, TAS
  • East Bowes, WA
  • Exmouth, WA
  • Fitzroy Crossing, WA
  • Forbes, NSW
  • Gabbadah, WA
  • Garema, NSW
  • Gatton, QLD
  • Gidgegannup, WA
  • Gootchie, QLD
  • Greenwood, QLD
  • Gregory, WA
  • Greta, VIC
  • Gunning, NSW
  • Gurranang, NSW
  • Hallett, SA
  • Hamilton Island, QLD
  • Hartley, NSW
  • Heywood, QLD
  • Horrocks, WA
  • Hughenden, QLD
  • Hyden, WA
  • Isseka, WA
  • Jeogla, NSW
  • Jericho, QLD
  • Jurien Bay, WA
  • Kalbarri, WA
  • Kambalda, WA
  • Karalundi Community, WA
  • Katherine, NT
  • Keith, SA
  • Killarney, QLD
  • Kingaroy, QLD
  • Kingscote, SA
  • Koolanooka, WA
  • Kumarina, WA
  • Kununurra, WA
  • Ladys Pass, VIC
  • Laguna, NSW
  • Lake King, WA
  • Lancelin, WA
  • Lang Lang, VIC
  • Laravale, QLD
  • Lexton, VIC
  • Lloyd Creek, NT
  • Lockyer Waters, QLD
  • Lonnavale, TAS
  • Lord Howe Island, NSW
  • Lorne, NSW
  • Lower Chittering, WA
  • Lower Tenthill, QLD
  • Mallacoota, VIC
  • Mallala, SA
  • Malmsbury , VIC
  • Mangaorapa, QLD
  • Marlborough, QLD
  • Maryborough, VIC
  • Marysville, VIC
  • Meekatharra, WA
  • Middlemount, QLD
  • Moffatdale, QLD
  • Molloy Island, WA
  • Moonbah, NSW
  • Moranbah, QLD
  • Morawa, WA
  • Mount Horeb, NSW
  • Mount Magnet, WA
  • Muchea, WA
  • Murrumbateman, NSW
  • Narbethong, VIC
  • Narrogin, WA
  • Newman, WA
  • Nhulunbuy, NT
  • Nilgen, WA
  • North Arm, NT
  • Northampton, WA
  • Nuggetty, VIC
  • Ogilvie, WA
  • Omeo, VIC
  • Oodnadatta, SA
  • Parraweena, NSW
  • Paterson, NSW
  • Pennyroyal, VIC
  • Piha, NT
  • Poona, QLD
  • Popanyinning, WA
  • Port Hedland, WA
  • Pretty Pine, NSW
  • Paraburdoo, WA
  • Redbank Creek, QLD
  • Rosegarland, TAS
  • Running Creek, QLD
  • Rutherglen, VIC
  • Salisbury West, VIC
  • Sandy Gully, WA
  • South Hedland, WA
  • Springbrook, QLD
  • Stewarts River, NSW
  • Strzelecki, VIC
  • Sunlands, SA
  • Swan Reach, SA
  • Swansea, TAS
  • Swifts Creek, VIC
  • Tablelands, QLD
  • Talgai, QLD
  • Taminick, VIC
  • Tamrookum, QLD
  • Tarlo, NSW
  • Tennant Creek, NT
  • Tenthill, QLD
  • Texas, QLD
  • Thomson Brook, WA
  • Thursday Island, QLD
  • Tom Price, WA
  • Tooborac, VIC
  • Toogoolawah, QLD
  • Trundle, NSW
  • Tully Heads, QLD
  • Urbenville, NSW
  • Waikerie, SA
  • Wallamore, NSW
  • Wallaroo, NSW
  • Wallerawang, NSW
  • Wandella, NSW
  • Wando Vale, VIC
  • Wedderburn, VIC
  • Weipa, QLD
  • Willawarrin, NSW
  • Williams, WA
  • Wiluna, WA
  • Winton, NSW
  • Wondai, NSW
  • Wonthaggi, VIC
  • Woolbrook, NSW
  • Woolomin, NSW
  • Woolooga, QLD
  • Wooroloo, WA
  • Yalgoo, WA
  • Yarck, VIC
  • Yass River, NSW
  • York, WA

Twisted Ribbon cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island.

We do not guarantee delivery to the following timed events:

  • Funerals
  • Wedding Receptions
  • Parties
  • Functions

We do not guarantee delivery to the following places:

  • Hospitals (especially Intensive Care Units)
  • Army, Airforce and Naval Bases
  • Ships
  • Jails
  • Secure Buildings
  • Hotels
  • Mines

Due to environmental concerns, Balloons have been banned on Phillip Island and cannot be sent with orders.

Please be advised that Lady Cilento Children’s Hospital is a pollen-free zone and cannot accept orders for flowers as well as latex balloons.

Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we don’t have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

Should you have reason to be concerned that your order hasn’t been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren’t in receipt of their gift. Be sure to have them check that it hasn’t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn’t phoned you immediately upon receipt. Should the address be correct and you’ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.