/Terms and conditions
Terms and conditions 2017-09-25T02:22:45+00:00

OUR PROMISE TO YOU.

If for any reason you or the recipient are not 100% satisfied with your gift
contact us within 24 hours from ordering and you’ll receive a refund.

RETURNS AND EXCHANGE RPOCEDURE

In the circumstance that you need to return or exchange an item please email [email protected] or call 03 93310346 to discuss the issue and to help you with the process

If you do wish to swap an item we would be happy to send you another item once we have received the original item back at our warehouse in its original unopened condition.  Any additional costs for the replacement item such as delivery, or any difference in prices, would need to be paid for prior to shipping.

A request for a refund can be made for a gift that has not yet shipped up to a maximum of 24 hour from order. No refunds will be payable after this time.

If you have any further queries in regards to refunds or in relation to orders, please contact Twisted Ribbon on 03 93310346 or email us at [email protected]

In making a purchase from Twisted Ribbon you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time.

In the case of ‘Same day’ deliveries, if the recipient is not available to accept the delivery, the Gift hamper will be then be returned to the depot and attempt delivery the next business day.  A redelivery fee will apply.

Twisted Ribbon guarantee our products are of the highest quality to ensure customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact our customer service team within 48 hours on 03 93310346 and we will arrange for replacement goods to be sent out immediately.

If you have any further queries in regards to refunds or in relation to orders, please contact Twisted Ribbon on 03 93310346 or email us at [email protected]

SHIPPING DAMAGE REFUND POLICY

Twisted Ribbon take the utmost care to ensure your package is received in perfect condition and is exactly what you ordered

In the rare situation a gift basket has been damaged in transit, Twisted Ribbon will gladly replace the product in a prompt manner at no extra cost to the purchaser.

If  Twisted Ribbon deems the product to be damaged, faulty or is incorrect we will cover the cost of pick up. We will email you a returns consignment label for you to attach to the box and then organize a pick up time.

Returns and refunds will be processed within 5 business days of receipt of goods at our warehouse. Payment will be credited back to your PayPal account used to purchase the order.

All refunds processed by Twisted Ribbon will be credited back to the PayPal account used to purchase the order.

PRODUCT SUBSITUTES

We reserve the right to substitute products that may be unavailable, but guarantee the replacement item will be to equal or greater value than the original item.

PHOTOGRAPHY

Please note that for photographic purposes some gifts baskets have been featured with additional props, e.g. wine glasses to display wine

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DELIVERY

  • The price stated for each gift does not include Delivery. This is a separate charge which is selected at Checkout.
  • If Twisted Ribbon is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.
  • It is your responsibility to inform Twisted Ribbon if an order has not arrived. We will then track and locate the order.
  • Twisted Ribbon uses reputable courier companies for delivery of gift baskets by the date requested. However, this is not always possible due to unforeseen circumstances. You agree that late delivery does not entitle you to cancel an order.
  • As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this authority-to-leave.
  • If a gift is not able to be found on the premises, and Twisted Ribbon can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Gourmet Basket.

PAYMENT.

Orders will not be dispatched by Twisted Ribbon until payment has been made..

GST.

The prices listed in this catalogue are inclusive of GST.

CURRENCY.

All prices are listed in Australian Dollars (AUD)
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ALCOHOL

Gift baskets which contain alcohol may only be purchased by and delivered to persons over the age of 18.

TERMS AND CONDITIONS / PRIVACY POLICY

Use of the Website / PRIVACY POLICY

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and are an adult over the age of 18. / PRIVACY POLICY

Trademarks

The trademarks, names, logos and service marks(collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

WARRANTIES

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

DISCLAIMER OF LIABILITIES

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.
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CONFLICT OF TERMS

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
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SEVERABILITY

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

APPLICABLE LAW (CHOICE OF VENUE AND FORUM)

Use of this website shall in all respects be governed by the laws of the state of Victoria, Australia, regardless of the laws that might be applicable under principles of conflicts of law.
The parties agree that the Victorian courts located in Australia, Victoria, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. You and Twisted Ribbon agree to submit to the exclusive jurisdiction of the courts of the Australian State of Victoria

YOUR CONSENT

Using Twisted Ribbon web site, you consent to the collection of information in the manner(s) described below.

 

LEGAL INFORMATION

Twisted Ribbon Site is owned and operated by Twisted Ribbon Pty Ltd trading as that name.  ABN: 41917953979.

SALE OF GOODS

Products and services offered for sale on this web site are only available to individuals capable of entering into legally binding contracts. 

 

PURCHASE OF GOODS

Orders placed by you via this web site constitutes an offer by you to Twisted Ribbon to purchase a particular product or service for the pricing (including the delivery and other charges) specified in this web site at the time you place your order..

In the event that a product is not available, Twisted Ribbon will replace it with an item of equivalent or better value.

No binding contract shall be formed unless Twisted Ribbon communicates to you that it has accepted your order and payment of the purchase price has been confirmed.

Advertised prices for products and services, delivery and other charges are quoted in Australian dollars ($AU)  10% Goods and Services Tax is included in the price. They are current at the time they are published but may change at any time at the complete discretion of Twisted Ribbon.

PRIVACY POLICY

ATwisted Ribbon is committed to safeguarding your privacy.

We only collect the minimum amount of information required to ensure a trouble-free online purchasing experience.

When you submit an order enquiry with us, you will be prompted to supply information that enables us to deliver the correct products to the correct address.

Twisted Ribbon DOES NOT rent or resell customer information under any circumstances. Twisted Ribbon does not store your private or personal information once orders are placed. When ordering online with PayPal, we don’t see or have access to any credit card details or account numbers. For any phone orders or email orders, credit card or account details are destroyed once payment has been approved. These procedures are in adherence to the Privacy Act Laws.

WE WILL NOT

Sell, rent or otherwise disclose personal information collected about members
Sell or rent member email address
Provide 3rd parties with access to our member database
Store financial details such as credit card information online

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