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Guarantees | Terms & Conditions

OUR PROMISE TO YOU

IF FOR ANY REASON YOU OR THE RECIPIENT ARE NOT 100% SATISFIED WITH YOUR GIFT, CONTACT US

WITHIN 48 HOURS AND TELL US WHY AND WE WILL GIVE YOU YOUR MONEY BACK.

THAT'S OUR GUARANTEE

RETURNS AND REFUNDS POLICY

 

Cancellation Policy:
If you have placed your order online and decide that you do not wish to proceed with the delivery of your gift, please contact us within 48 hours and we’ll refund you fully within 5 business days.
If your order has been made by our production team but not shipped,  you must contact us within 24 hours and you’ll be fully refunded.
If your order has already left our premises and is on-board for delivery, we will NOT be able to cancel your gift delivery.
Please call our Customer Service Team on 03 93310346 or email at [email protected]@twistedribbon.com.au to discuss further.

Returns and Refunds Policy:
In the case of ‘Same day’ deliveries, if the recipient is not available to accept the delivery, the Gift hamper will be then be returned to the depot and attempt delivery the next business day.  A redelivery fee will apply.

Twisted Ribbon guarantee our products are of the highest quality to ensure customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact our customer service team within 48 hours on 03 93310346 and we will arrange for replacement goods to be sent out immediately.

Shipping Damage Refund Policy:
Twisted Ribbon take the utmost care to ensure your package is received in perfect condition and is exactly what you ordered.
In the rare situation a gift basket has been damaged in transit, Twisted Ribbon will gladly replace the product in a prompt manner at no extra cost to the purchaser.
If  Twisted Ribbon deems the product to be damaged, faulty or is incorrect we will cover the cost of pick up. We will email you a returns consignment label for you to attach to the box and then organize a pick up time.

Returns & Exchange Procedure:
In the circumstance that you need to return or exchange an item please email [email protected] or call 03 93310346 to discuss the issue and to help you with the process.
Returns and refunds will be processed within 5 business days of receipt of goods at our warehouse. Payment will be credited back to your PayPal account used to purchase the order.

If the reason for returning the gift hamper is due to change of mind, the product is no longer relevant or there is insufficient evidence suggesting Twisted Ribbon is at fault, the customer is responsible for organising delivery back to our warehouse and all costs involved.
If you have any further queries in regards to refunds or in relation to orders, please contact Twisted Ribbon on 03 93310346 or email us at [email protected]

All refunds processed by Twisted Ribbon will be credited back to the PayPal account used to purchase the order.

TERMS AND CONDITIONS

Use of the Website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and are an adult over the age of 18.

Trademarks

The trademarks, names, logos and service marks(collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content.
Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)

Use of this website shall in all respects be governed by the laws of the state of Victoria, Australia, regardless of the laws that might be applicable under principles of conflicts of law.
The parties agree that the Victorian courts located in Australia, Victoria, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

PRIVACY POLICY

Twisted Ribbon does not store your private or personal information once orders are placed. When ordering online with Paypal, we don’t see or have access to any credit card details or account numbers. For any phone orders or email orders, credit card or account details are destroyed once payment has been approved. These procedures are in adherence to the Privacy Act Laws.

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